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 Help Desk
FAQs
Q: How can I check my email?
A: The District uses a program called FirstClass for email communication and other features (like calendaring, file sharing, collaboration).
You can access your FirstClass account 2 ways:
- By using the FirstClass client program installed on your computer
or
- By using the Web at mail.bryanisd.org
Q: When do I use which username?
A:
| Program/System |
Username |
Change Username |
Change Password |
| BISD Network |
Usually 1st intial + last name (ex: jdoe) |
Legal name change with Human Resources |
Call the Help Desk at ext. 1175 |
| FirstClass Email |
Usually 1st intial + last name (ex: jdoe) |
Call the Help Desk at ext. 1175 |
In FirstClass: Collaborate -> Change Password |
| TWS |
8 characters: first 5 letters of last name + first 3 of first (ex: smithjoh) |
Cannot be changed |
Contact MIS and request change |
| GradeSpeed |
Same as your BISD username |
Legal name change with Human Resources |
Call the Help Desk at ext. 1175 |
Q: How do I learn to use my computer/software?
A: See the Trainings page for information.
- or -
Bryan ISD has a subscription to Atomic Learning.com where you can watch step-by-step video tutorials for software applications such as Microsoft Office, Appleworks, iMovie, Dreamweaver, and many more. Check it out!
Q: Why can't I access the network/FirstClass/Internet?
A: Ask other teachers if they are experiencing similar problems. If they are, contact the Help Desk. If they are not:
- Check the Ethernet port on the back of your computer. It is the one with a skinny, usually blue cord that goes from your computer to a port in the wall (it looks similar to a phone jack). Make sure the cord is connected securely at both ends and that there is a green light next to the port on your computer.
- Make sure you are entering the correct username and password.
Q: Who do I contact for telephone support?
A: Your campus administrator or secretary can submit a telephone support request for you. This includes installing new phones, changing or moving existing phones, repairing broken phones, etc.
Q: How can I reduce the amount of unsolicited email (spam) I receive?
A: You can help prevent spam by following the tips in these articles and by forwarding the spam you receive to "Email Abuse" (in the FirstClass directory):
Have a question that hasn't been answered here? Call the Help Desk at ext. 1175, or click here to suggest an FAQ.
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